14th Nov 2016

Got a complaint? Take it to the source, otherwise take it to the toilet

My grandmother was my friend, mentor and disciplinary angel. She was a phenomenal listener. She would often sit and listen sometimes for hours on end. However when I started to bitch, whine or complain, she would allow me a few minutes of ‘air time’ and then gently interrupt, ‘Nada, Stop. Rather than spend your time talking to me and recycling others wrong doing, stop – take it to the source so you can make a change or take it the toilet so you can purge where it will have no negative impact on you or others’.

Gossip, complaints and negativity breeds a negative culture of stress, anxiety, limited performance. At work, gossip is the root of dis-eased mindsets, absenteeism, presentism and depression. It starts with you. Do a self-check – the next time you start to whinge, whine or complain, make a choice: take it to the source or take it the toilet.

Lead by example and create a culture of no gossip. If you have a problem, take it to the source or take it to the toilet – talk to the loo, cry or yell and then hit flush … xx

The Jonah Group specialise in health and safety culture development. Call us today to learn more about how we can help you transform your health and safety culture and performance. www.jonahgroup.com.au +61 2 66857231

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